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Privacy

Privacy policy

Last updated: 10 November 2026

This policy explains what we do with the personal information you give us through this website. We have tried to keep it short and in plain English.

Who we are

This website is run by Buzz Clean Bee Limited, trading as Buzz Clean Bee, a cleaning company based in Dagenham, East London. We are the data controller for the information described below.

What we collect

If you fill in one of the quote forms on our website, we collect:

  • your name
  • your phone number, your email address, or both — whichever you choose to give us
  • your postcode
  • the service you selected
  • the property type and size, your preferred date, and the message you write, if you fill those in

If you contact us by phone, WhatsApp or email instead, we will have whatever details you choose to send us, such as your number, your email address and any photos of the areas you would like cleaned.

Why we collect it

We use this information for one purpose: to reply to your enquiry and give you a quote. If you go on to book a clean, we use your contact details to arrange the visit.

Our lawful basis for this is that you have asked us to take steps before entering into a contract with you, and our legitimate interest in responding to enquiries about our services. We do not send marketing emails.

Who processes the form

Our quote forms are handled by Formspree, a third-party form service. When you press send, your message goes to Formspree, which passes it on to our email inbox. Formspree processes the information on our behalf, and has its own privacy policy on its website at formspree.io.

How long we keep it

We keep enquiry messages only for as long as we need them: to answer your enquiry, and to keep a record of what was discussed and quoted in case you come back to us. If you go on to book a clean, we keep the records we need for tax and accounting purposes for as long as UK company and tax law requires. After that, we delete them.

Who we share it with

We do not sell your details, and we do not share them with anyone for marketing. The only third party that sees your enquiry is Formspree, as described above, and our email provider. We will only disclose information further if we are required to by law.

Cookies

This website does not set any cookies and does not use analytics or advertising trackers.

Our pages load their fonts from Google Fonts. This means your browser requests font files from Google's servers, and Google may record your IP address as part of serving that request. No cookies are set by this, and we do not receive any of that information.

Your rights

Under UK data protection law you can ask us to:

  • tell you what information we hold about you
  • correct anything that is wrong
  • delete your information
  • stop using your information for a particular purpose

To ask for your data to be deleted, or to make any other request, email contact@buzzcleanbee.com. We will respond within one month.

If you are not happy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

If we change how we handle your information, we will update this page and change the date at the top.